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Compatibility

Operating system Browser
I.E. Firefox Safari
Windows 10 32/64  
Windows 8 32/64  
Windows 7 32/64  
Windows Vista 32/64 * *  
Mac O.S. 10.11 (El Capitan)   *
Mac O.S. 10.10 (Yosemite)   *
Mac O.S. 10.9 (Mavericks)   *

*only possible with the LuxTrust Token certificates

For security reasons, Banque Raiffeisen only supports the latest version of the browser available for a given operating system. The online banking R-Net may work with other operating systems or other browsers than those listed above but we cannot guarantee the security level of any configurations not supported by the online banking R-Net.

Since April 8th 2014, Microsoft no longer provides support for Windows XP. As a result, Windows XP compatibility is no longer officially assured by the online banking R-Net.
We therefore recommend you migrate to an up-to-date operating system supported by Microsoft to minimise security risks.
For more information, please click here.

Internet security

With the LuxTrust product, your access to your accounts is fully secure .​ To obtain your first free LuxTrust Token, please contact your Raiffeisen advisor. 

For more information, please  click here

 

LuxTrust certificates

First LuxTrust authentication with Raiffeisen
If you have a LuxTrust certificate (Smartcard, Stick, Token or SMS) and you have installed the LuxTrust middleware and Java application, you can proceed with your first LuxTrust authentication with Raiffeisen: click on the Login of the online banking R-Net then on LuxTrust Login and follow the instructions on screen.

LuxTrust installation

  • Installation of the LuxTrust middleware (Smartcard and Signing Stick only). LuxTrust middleware is essential if you want to use your LuxTrust certificate. Download the middleware: http://drivers.luxtrust.lu/
  • Java installation (Smartcard and Signing Stick only). Java 6 (minimum) must be installed and active in your browser. You can check your system’s Java installation here: http://www.java.com/fr/download/installed.jsp

Java installation (free): https://www.java.com/en/

 

Terms and conditions of the online banking R-Net

Go to the ‘Contract” menu in the online banking R-Net to print out the terms and conditions of the online banking R-Net that are applicable to the relationship between the Bank and its clients.

Printing

You will need a recent version of Adobe Acrobat Reader (6.0 or after) to print out documents from the online banking R-Net. If you are unable to print, we recommend you reinstall this software.

Helpdesk

If you run into problems, please contact the Helpdesk for the online banking R-Net on +352 26 20 01 65. It is open on all bank business days from 8 a.m. to 5:30 p.m.