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Compatibility

Operating system Browser
Microsoft Edge Google Chrome Firefox Safari
Windows 11  
Windows 10  
Windows 8  
macOS 14 (Sonoma)  
macOS 13 (Ventura)  
macOS 12 (Monterey)  

 

The R-Net app works with IOS 15 minimum, or higher, or Android 10 minimum or higher.

For security reasons, Bank Raiffeisen only supports the latest version of the browser available for a given operating system. The online banking R-Net may work with other operating systems or other browsers than those listed above but we cannot guarantee the security level of any configurations not supported by R-Net.

For more information on supported platforms/operating systems by the LuxTrust Middleware: https://www.luxtrust.com/en/middleware 

 

Internet security

With the LuxTrust product, your access to your accounts is fully secure .​ To obtain your first free LuxTrust Mobile certificate, please contact your Raiffeisen advisor. 

For more information, please  click here

 

Luxtrust certificates

First LuxTrust authentication with Raiffeisen
If you have a LuxTrust certificate and you have installed the LuxTrust middleware and Java application, you can proceed with your first LuxTrust authentication with Raiffeisen: click on the login of the online banking R-Net then on LuxTrust Login and follow the instructions on screen.

Luxtrust installation

  • Installation of the LuxTrust middleware (Smartcard and Signing Stick only). LuxTrust middleware is essential if you want to use your LuxTrust certificate. Download the middleware: https://www.luxtrust.com/en/middleware 
  • Java installation (Smartcard and Signing Stick only). Java 6 (minimum) must be installed and active in your browser. You can check your system’s Java installation here: https://www.java.com/en/download/

Java installation (free): https://www.java.com/en/

 

Online banking R-Net: terms and conditions

Go to the ‘Contract” menu in the online banking R-Net to print out the R-Net terms and conditions applicable to the relationship between the Bank and its clients.

Printing

You will need a recent version of Adobe Acrobat Reader (6.0 or after) to print out documents from the online banking R-Net. If you are unable to print, we recommend you reinstall this software.

Helpdesk

If you run into problems, please contact the R-Net Helpdesk on +352 24 50 20 00. It is open on all bank business days from 8 a.m. to 5:30 p.m.