Do's
Only download the official Wero app from the Apple App Store or Google Play Store. Never use a link received by text message, email, messaging app, or social media.
Start the activation only from the Wero app, select "Banque Raiffeisen" as your bank, and follow the instructions displayed.
When linking your Wero wallet to your R-Net account, a LuxTrust authentication request explicitly mentioning Wero appears in the LuxTrust Mobile app. Always check the context and content of the LuxTrust message before confirming it.
Strong LuxTrust authentication is required to link your Wero wallet to your R-Net account. The request must clearly indicate that it relates to Wero. If the context or content of the request does not match the operation you are currently performing, do not confirm it.
Never share your personal codes or login credentials with anyone, even someone claiming to be a representative of the Bank, Wero, or LuxTrust.
Turn on Wero notifications to track the activation steps and the transactions carried out with your wallet.
Use your phone's fingerprint or facial recognition to strengthen security.
Check Wero's official recommendations, in particular the 10 golden security rules.
If you see an unusual screen, receive an unexpected request, or have any doubt, stop the activation immediately and contact Customer Care at (+352) 2450 1234.

Never activate Wero from a link received by text message, messaging app, social media, or email, even if the message appears to come from the Bank or Wero.
Do not scan a Wero QR code claiming to "activate Wero" or "secure your account": activation only happens through the Wero app and R-Net, using strong LuxTrust authentication.
Never share your R-Net, LuxTrust, or Wero codes or authentication data with a third party, whether by phone, text message, email, or messaging app.
Never link Wero to a phone number, email address, or bank account that does not belong to you.
Never activate Wero from a link received after a sale on a classified ads website or platform; always use the app you have just downloaded from the App Store or Google Play.
Do not continue the activation if someone is pressuring you (urgency, an alleged account block, threat of fees).
Never confirm a payment if someone contacts you claiming to be from Wero or the Bank to have you "test" a refund or a security feature.
Never confirm a LuxTrust request or strong authentication if you are not the one who initiated the activation or transaction. If in doubt or you suspect fraud, contact our Customer Care at (+352) 2450 1234.
Do not install Wero on a device that you share with other people or that is not protected (passcode or biometrics).

A few simple tools to keep your use of Wero secure

1. During Wero activation