Your online banking R-Net (and consequently all the functions offered) as well as the Raiffeisen Payconiq app will be unavailable from Friday, 17 May at 6:00 pm until Tuesday, 21 May included due to an upgrade of our IT system. This update aims to improve our services to better meet your needs.
No, the migration of your accounts to the new IT system is fully automated.
Yes, your bank cards will be operational with your usual usage limits. Please also note that in case of loss or theft of your card, Worldline remains available throughout this period to, among other things, block your card (tel: 49 10 10).
Yes, a person using another bank's Payconiq app will be able to initiate a transfer to your Raiffeisen account during this period. Your account will be credited starting from 22 May.
No, there will be no processing of standing orders or direct debits from Friday, 17 May at 6:00 pm until Tuesday, 21 May included. Standing orders falling within this period will be processed on the first working day following the upgrade, in this case, Wednesday, 22 May, 2024.
No, due to the unavailability of our online banking R-Net, no stock market orders can be placed via R-Net from Friday, 17 May at 6:00 pm until Tuesday, 21 May included. The stock orders you have previously placed and are still pending will be executed according to the usual procedure. However, please note that orders must be placed no later than Friday, 17 May at 5:00 pm. In case of emergency, our Investor Hotline (2450 3030) will be available starting Tuesday, 21 May.
Our teams are doing their best to shorten this inconvenience as much as possible. If a particular service is unavailable from Wednesday 22 May, we advise you to consult this page or contact your advisor.
Yes, the Multiline platform remains accessible, transactions made between Friday, 17 May after 4:00 pm and Tuesday, 21 May included, will be processed starting from Wednesday, 22 May. We also want to inform you that no end-of-day account statement (neither MT940 nor CAMT) will be available in Multiline from 17/05 to 21/05. Your account balances and movements will only be updated starting from 22/05.
No, you will not be required to complete any manual tasks following the IT system upgrade.
All EUR payments received by the Bank and for which correct validation occurs on 17 May before 3:00 pm will be credited to Raiffeisen accounts on 17 May and to accounts at other banks on 22 May. All EUR payments received by the Bank and for which correct validation occurs from 17 May after 4:00 pm until 22 May at 3:00 pm will be credited to Raiffeisen accounts on 22 May and to accounts at other banks on 23 May.
Your accounts will continue to be displayed in the e-banking application of other banks, but the correct balance and movements will only be visible from Wednesday 22 May 2024. Please note that your existing consents will be validly maintained.
From 17 May starting at 6:00 pm until Tuesday, 21 May included, you will not be able to access your accounts.
No, checking the account balance on Raiffeisen ATMs is not possible during the IT system upgrade, the error message "Service temporary unavailable " will be displayed.
Yes, our ATMs will operate normally, and you will be able to withdraw money from our ATMs as well as from ATMs of other banks (subject to possible fees according to our current pricing) based on your available weekly limits.
Starting from Tuesday, 21 May, 2024, in the morning, our advisors in branches, advisors from the Corporate Department, our Investor Hotline (+352 2450 3000) as well as our Helpdesk teams (+352 2450 2000 or 1000) are at your disposal to answer your questions or to guide you in case of problems.
Yes, our branches (except the Echternach branch) will remain open on Tuesday, 21 May, but with reduced service due to the IT system upgrade. It will not be possible to conduct banking transactions in the branch, but the advisors will be at your full disposal to answer all your questions and provide you with the best possible advice.
