26 November 2020
30 October 2020
Frequency of account statements of underage customers
As of January 1st, 2021, the frequency of account statements of underage customers will be adapted. They will be sent monthly instead of bi-monthly.
22 October 2020
Appointments to the Board of Directors and the Management Board of Banque Raiffeisen
Press release
Banque Raiffeisen announces changes to its Board of Directors and its Management Board with effect from 1 November 2020. In line with the Bank’s ongoing general policy, these changes will enable it to make the most of the experience and skills of each individual member in order to meet the current and future ambitions as well as the challenges which lie ahead for the Bank.
06 August 2020
Delays in sending bank statements and documents
Dear customers,
Due to a targeted attack at Victor Buck Services, our service provider, the dispatch of bank statements and documents to our customers are delayed.
The Bank is in regular communication with Victor Buck Services, which is making every effort to restore the situation...
31 July 2020
New General Terms and Conditions governing the provision and the use of VISA and/or MasterCard and/or Web Card credit cards applicable from 01/10/2020
New General Terms and Conditions governing the provision and the use of VISA and/or MasterCard and/or Web Card credit cards applicable from 01/10/2020 following the amendment of articles 33 "Activation of the 3D Secure for a card" and 34 "Use of the card and Authorisation".
30 June 2020
An online shopping innovation
Luxembourg, June 30, 2020 - VISA or Mastercard credit card users currently validate most of their online purchases using 3D Secure technology. To confirm their payment, they must enter a code which is either sent by SMS or generated by their LuxTrust Token. If the validation by SMS does not...
17 June 2020
National Day
On the occasion of the National Day, our branches are closed on Tuesday 23rd June 2020.
Accessible 24/7, R-Net and R-Net Mobile are at your disposal for all your day-to-day operations.
Happy National Day
15 June 2020
Your online-banking R-Net will be unavailable
Your online banking R-Net will be temporarily unavailable on the morning of June 22, 2020 as it gets a...
20 May 2020
Beware of fraudulent emails imitating LuxTrust and 3D Secure
Dear customers,...