| Operating system | Browser | |||
|---|---|---|---|---|
| Microsoft Edge | Google Chrome | Firefox | Safari | |
| Windows 11 | ||||
| Windows 10 | ||||
| Windows 8 | ||||
| macOS 14 (Sonoma) | ||||
| macOS 13 (Ventura) | ||||
| macOS 12 (Monterey) | ||||
For security reasons, Banque Raiffeisen only supports the latest version of the browser available for a given operating system. The online banking R-Net may work with other operating systems or other browsers than those listed above but we cannot guarantee the security level of any configurations not supported by the online banking R-Net.
For more information on supported platforms/operating systems by the LuxTrust Middleware: https://www.luxtrust.com/en/middleware
Internet security
With the LuxTrust product, your access to your accounts is fully secure . To obtain your first free LuxTrust Mobile certificate, please contact your Raiffeisen advisor.
For more information, please click here
LuxTrust certificates
First LuxTrust authentication with Raiffeisen
If you have a LuxTrust certificate and you have installed the LuxTrust middleware and Java application, you can proceed with your first LuxTrust authentication with Raiffeisen: click on the Login of the online banking R-Net then on LuxTrust Login and follow the instructions on screen.
LuxTrust installation
- Installation of the LuxTrust middleware (Smartcard and Signing Stick only). LuxTrust middleware is essential if you want to use your LuxTrust certificate. Download the middleware: https://www.luxtrust.com/en/middleware
- Java installation (Smartcard and Signing Stick only). Java 6 (minimum) must be installed and active in your browser. You can check your system’s Java installation here: https://www.java.com/en/download/installed.jsp
Java installation (free): https://www.java.com/en/
Online banking R-Net terms and conditions
Go to the ‘Contract” menu in the online banking R-Net to print out the terms and conditions of the online banking R-Net that are applicable to the relationship between the Bank and its clients.
Printing
You will need a recent version of Adobe Acrobat Reader (6.0 or after) to print out documents from the online banking R-Net. If you are unable to print, we recommend you reinstall this software.
Helpdesk
If you run into problems, please contact the Helpdesk for the online banking R-Net on +352 24 50 20 00. It is open on all bank business days from 8 a.m. to 5:30 p.m.